Privacy Policy

Privacy Policy

Effective Date: April 23rd, 2025

​

At MM Podiatry ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.mmpodiatry.com or interact with us online.

​

1. Information We Collect

When you contact us or book an appointment via our website, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Postal address
- Payment information (e.g., card details)
- Appointment and health-related details (as necessary for booking)

​

2. How We Collect Your Data

We collect personal information directly from you when you:
- Complete our contact or booking forms
- Schedule appointments online through Cliniko
- Communicate with us via email or phone
- Visit our website (which may use cookies or analytics tools)

​

3. How We Use Your Data

We use your information for the following purposes:
- To manage and confirm appointments
- To respond to enquiries and provide customer support
- To process payments securely
- To maintain accurate medical records
- To comply with UK healthcare regulations and professional obligations

​

4. Legal Basis for Processing

We process your personal data under the lawful bases of:
- Consent – when you voluntarily provide information
- Contractual necessity – for booking and providing services
- Legal obligation – to comply with healthcare laws and regulations
- Legitimate interest – to run and improve our clinic operations

​

5. Third-Party Services

We use Cliniko (a secure, GDPR-compliant practice management platform) to handle bookings and patient information. Cliniko stores your data on secure servers and complies with all applicable data protection regulations.

We may also use:
- Payment processors (for online transactions)
- Google Analytics or other tools (to monitor website usage – anonymized)

We never sell or rent your personal information.

​

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above and in compliance with UK health recordkeeping standards.

​

7. Your Rights (UK GDPR)

You have the right to:
- Access your personal data
- Request correction of incorrect or outdated data
- Request deletion (where applicable)
- Object to or restrict processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)

​

To exercise these rights, please contact us at:

📧 mmpodiatryandorthotics@hotmail.com

​

8. Data Security

We use appropriate technical and organizational measures to secure your data against unauthorized access, alteration, disclosure, or destruction. All personal and payment data is encrypted and stored securely.

​

9. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings if you prefer.

​

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

📧 mmpodiatryandorthotics@hotmail.com
📍 MM Podiatry, [The Rehab Hut, Grave Oak Lane, WN7 3SE UK]

​

By using our website and services, you agree to the terms of this Privacy Policy